Monday, December 20, 2010

Charter Customer Support Redemption and now Alabama Power Fail

I never like to have someone's good redemptive stories go unnoticed or unannounced so I need to take a moment and praise Charter customer service for stepping up. They apparently have a group of social media hounds in their customer support group and one of the snooped out my Twitter posting leading to my blog post and screen shot of my instance the other day. He subsequently left a comment on my blog with contact information and through a few email exchanges has been tracking down my issue for me. So in this instance I'd have to say nicely done Charter.

Now onto Alabama Power and their paperless billing system. I currently pay all my bills online and getting a paper version in the mail isn't all that necessary for me. At one of Alabama Power's promptings I signed up for paperless billing, which apparently has an infinite loop in the system and I now can't pay my bill.


I receive my first paperless bill email notification last month, click on the link to access my account online and dutifully make my payment. Alas I am met with the screen prompts above which are asking me to set up my account, including providing an access code that is only found on, you guessed it, the paper bill! I contacted support to have them activate my account so I could actually pay them, but I once again was met with the above screen today upon receiving my bill notification via email.

You'd think once you set up to receive your bill notification electronically it would pass you through to the account to let you actually pay it. Uggh, best intentions.

Friday, December 17, 2010

Charter Customer Support Fail

Seems like everywhere you look these days there's a fail blog of some sort around various topics. I'm thinking about starting my own customer service fail blog and this is my first entry (not really but this did happen to me today).

So we purchased a new tv after our hand me down one we've been using for at least 10 years finally broke. I was having issues with HDMI cable and getting sound. I had a few minutes and customer service chat is usually way quicker than wading through all of the phone prompts so I went that route to ask a simple question or 2 regarding the cable box we have and the HDMI connection. Apparently this was a question too difficult for whomever they had on the other end of the computer as evidenced by my screen capture here. I didn't even get an attempt at a response from this, ahem, customer support person.

So Charter Communications gets my first ever customer support Fail blog post for using really good technology simply to tell me to call them on the phone.

Monday, December 13, 2010

What kind of scary a%$ church do you go to?

I tend to ask a lot of questions. At work I'm always asking, is there a better way to do this, is there a better delivery method for this curriculum, are there better systems, better technologies, why do we do things "this" way when "that" way seems to be more efficient, bigger, better stronger? "Because we've always done it this way" is one of my least favorite phrases, gets my hackles up, and is an open invitation for a barrage of targeted questions and pinpoint accurate statements intended to unveil the errors of continuing to do it "that" way.

I have a bit of this in me when it comes to churchy stuff too, but I find myself in no mans land these days. While I do have a tendency to ask why a lot, I'm watching what appears to be a fad of intellectual church questioning that is beginning to look/sound like young hipster Christians with nothing better to do with their time than attempt to stick it to the man, err church, by nit picking anything and everything. So much time and energy seems to be spent in the blogosphere and twitterland marketing statements like, "i quit Christianity", "Calvin was a racist", dropping f-bombs in the middle of "keeping it real" Christian commentary, etc... I ask questions for better understanding, these folks seem to be asking questions for attention, to be disruptive, or just generally lost in their own self absorbed thoughts.

Reading some of these and the flood of pandering, look at me, you so "get" me and my plight comments does make me feel for some of these folks and their apparent doom and gloom outlook with their view of Christianity and life in general. You'll see, "oh so and so, as always you've made such a perfect posting about how the church doesn't get it", "i have felt so oppressed in the church all of my life and i can't tell you how refreshing your blog is to me", "i'm an outcast in my church and only you get me", etc... In a Chandler Bing moment I want to ask these Joey's of the faith, what kind of scary a#$ churches have you all been going to?

I just can't imagine being in line waiting to enter into heaven and see my name in the book of life and the guy behind me tapping me on the shoulder and asking me if I am a Calvinist, or Armenian, or Southern Baptist, or if I believe in whatever "-ism" is being heatedly discussed these days. While I find much of this movement interesting in as much as I love a good intellectual conversations, the amount of energy, passion, and complete faith in these time and emotional sucking discussions is worrisome. None of them exude a child like faith, unless your children are some super crazy intellectual freaks well versed in social justice by the age of 10. Mine are good if they can remember where they put their back pack let alone be able to argumentatively discuss the finer points of church doctrine and why the church is right, wrong, or otherwise. I was once discussing variations in bible translations with my wise old father and law and he finally stated, they're all good for me because I choose to have the faith of a child and the faith of a child doesn't spend time nitpicking the Greek translations and nuances and explaining why the English language doesn't do justice to the true meaning of blah, blah, blah. Hard to argue with that I suppose and makes a lot of sense.

It's also interesting to note that many of these avidly followed self doubters of "church", yet committed to Jesus, folks are also hawking their next new book or attempting to keep their brand relevant until the next book arrives.

It will be interesting to see if this wave of self doubting Christians goes the way of the most rebellious stages of life... trickling away once the "leaders" of these movements have made their money and eventually become "the man".

In the meantime, unless you're in the Pacific Northwest where choices are limited, find a bible teaching, loving church that "gets" you and is ok with you asking questions. While I will never be asked to be a deacon at my church, i'm comfortable in my skin there and will keep asking questions for clarity.

Friday, December 3, 2010

Thanksgiving at the beach

So this year we decided on Monday before Thanksgiving it would be a nice change of pace to take the kids and head to the beach for Thanksgiving. We did this 2 years ago and had a great time and the same can be said about this year! On Monday when I saw how nice the weather was going to be, I checked out some options and found a deal that was too good to pass up. Sometimes it's the last minute trips and plans that end up being the best as there are no expectations leading up to the point of pulling the trigger.  We hadn't been as a family in several years and the kids have been pretty good about not asking to go every summer as we went through another adoption process and other financial milestones over the past several years. Needless to say when I got home Monday night with the news, they were very excited!

We ended up at Splash in Panama City and to say the weather was "nice" would be an understatement. The water and beach lived up to it's name of the Emerald Coast this time around! We went down Wednesday and came back Sunday. We spent the majority of our time on the beach it was so nice. Thursday morning I got the turkey ready and in the oven, then me and the boys headed to the beach until lunch was ready, it was a great day for everyone I believe. A little turkey, dressing, thanksgiving, sun, water, and sand. The smell of Thanksgiving mixed in with the sights, sounds, and smell of the ocean had all of our synapses firing for sure, it was great! Here are some images of the gang enjoying our time together relaxing and decompressing.
Fisher running from the surf!

Fisher thought he was going to swim with the sting rays!

Dutch boogy boarding away

now how did Dutch make this thing work?

98, 99, 100, whew!

just taking it easy



Eli's favorite thing, just playing in the sand
sand castle number 20, at least...

how do we get off this island?

the 3 amigos!

my fair ladies

are these all your kids?

the whole gang