Charter Customer Support Fail

Seems like everywhere you look these days there's a fail blog of some sort around various topics. I'm thinking about starting my own customer service fail blog and this is my first entry (not really but this did happen to me today).

So we purchased a new tv after our hand me down one we've been using for at least 10 years finally broke. I was having issues with HDMI cable and getting sound. I had a few minutes and customer service chat is usually way quicker than wading through all of the phone prompts so I went that route to ask a simple question or 2 regarding the cable box we have and the HDMI connection. Apparently this was a question too difficult for whomever they had on the other end of the computer as evidenced by my screen capture here. I didn't even get an attempt at a response from this, ahem, customer support person.

So Charter Communications gets my first ever customer support Fail blog post for using really good technology simply to tell me to call them on the phone.